TrustGuard Pro Inc - Secure Escrow Services

General Questions

What is escrow and how does it work?

Escrow is a financial arrangement where a third party (TrustGuard Pro) holds and regulates payment of funds required for two parties involved in a transaction. It helps make transactions more secure by keeping the payment in a secure escrow account which is only released when all terms of an agreement are met as overseen by the escrow company.

Why should I use TrustGuard Pro Escrow & Trust Inc?

TrustGuard Pro provides security, trust, and peace of mind for both buyers and sellers. We eliminate the risk of fraud, ensure both parties fulfill their obligations, and provide professional dispute resolution if needed. With 25+ years of experience and billions in protected transactions, we are the industry leader in secure online transactions.

What types of transactions can I use escrow for?

TrustGuard Pro supports a wide variety of transactions including domain names, vehicles, general merchandise, intellectual property, business acquisitions, milestone-based projects, and more. If you're buying or selling something of value, we can help protect your transaction.

How long does an escrow transaction take?

Transaction times vary based on the type of transaction and payment method. Domain transfers typically take 3-5 business days, vehicle transactions 7-14 days, and general merchandise 5-10 days. Milestone transactions can be customized to your project timeline.

Is TrustGuard Pro licensed and regulated?

Yes, TrustGuard Pro Escrow & Trust Inc is fully licensed and regulated by the California Department of Financial Protection and Innovation. We are also SOC 2 Type II certified and maintain FDIC-insured trust accounts for all customer funds.

Transactions Questions

How do I start a transaction?

Starting a transaction is easy. Simply click "Start a Transaction" on our homepage, select your transaction type, enter the transaction details, and invite the other party. Once both parties agree to the terms, the buyer submits payment and the transaction begins.

Can I cancel a transaction?

Yes, transactions can be cancelled if both parties agree, or if the terms of the escrow agreement allow for cancellation. If a transaction is cancelled before the seller delivers the goods or services, the buyer receives a full refund minus any applicable fees.

What happens if there is a dispute?

If a dispute arises, both parties can submit evidence and their position to our dispute resolution team. Our experienced professionals will review all information and make a fair determination based on the escrow agreement terms and evidence provided.

Can I track my transaction status?

Absolutely! You can log into your TrustGuard Pro account at any time to view real-time updates on your transaction status. You'll also receive email notifications at each major milestone of your transaction.

What is an inspection period?

An inspection period is a predetermined timeframe during which the buyer can inspect the merchandise or service to ensure it meets the agreed-upon terms. If the buyer is not satisfied, they can reject the transaction during this period and receive a full refund.

Payments Questions

What payment methods do you accept?

We accept wire transfers (domestic and international).

How long does it take for my payment to be processed?

Wire transfers typically take 1-3 business days.

When will the seller receive payment?

The seller receives payment after the buyer has inspected and accepted the merchandise or service, or after the inspection period has expired without rejection. Payment is typically released within 24 hours of acceptance.

Are there any payment limits?

Transaction limits vary by the account verification level. Wire transfers have no upper limit. Contact our team for higher-value transactions requiring special arrangements.

What currencies do you support?

We support USD, EUR, GBP, CAD, AUD, and many other major currencies. Currency conversion is handled automatically at competitive exchange rates. Cryptocurrency transactions are also available in Bitcoin, Ethereum, and other major cryptocurrencies.

Security Questions

How secure is my money with TrustGuard Pro?

Your funds are extremely secure. All customer funds are held in FDIC-insured trust accounts at major financial institutions. We never commingle customer funds with company operating funds. Additionally, we employ bank-level encryption, multi-factor authentication, and are SOC 2 Type II certified.

How do you protect my personal information?

We use industry-leading security measures including 256-bit SSL encryption, secure data centers, regular security audits, and strict access controls. We are PCI DSS compliant and follow all applicable data protection regulations including GDPR and CCPA.

What is your fraud prevention process?

We employ multiple layers of fraud prevention including identity verification, transaction monitoring, risk assessment algorithms, and a dedicated fraud prevention team. We also provide educational resources to help users identify and avoid common scams.

Do you offer buyer and seller protection?

Yes! Our escrow service inherently provides protection for both parties. Buyers are protected because payment is only released when they receive and accept the merchandise. Sellers are protected because they know the funds are secured before shipping. Both parties benefit from our dispute resolution services if issues arise.

What happens if TrustGuard Pro goes out of business?

Customer funds are held in segregated trust accounts that are completely separate from company operating funds. In the unlikely event of business closure, all customer funds would be returned to the rightful owners under regulatory supervision. Your money is always protected.

Fees Questions

How much does TrustGuard Pro cost?

Our fees vary based on transaction type and amount. For most transactions, fees range from 0.89% to 3.89% of the transaction value, with a minimum fee of $25. Domain transactions have special pricing starting at $49.95. Use our fee calculator on the homepage for an exact quote.

Who pays the escrow fees?

By default, the buyer and seller split the escrow fees 50/50. However, the parties can agree to any fee arrangement they prefer, including one party paying all fees. This is specified when setting up the transaction.

Are there any hidden fees?

No! We believe in complete transparency. All fees are clearly disclosed before you start a transaction. There are no hidden fees, surprise charges, or fine print. What you see is what you pay.

Do you charge for cancelled transactions?

If a transaction is cancelled before the seller ships or delivers, we charge a small cancellation fee (typically $25-$50) to cover administrative costs. If the transaction is cancelled due to seller non-performance, the buyer receives a full refund with no fees.

Are there volume discounts available?

Yes! We offer discounted rates for high-volume users, businesses, and partners. If you process multiple transactions per month or have large transaction values, contact our sales team to discuss custom pricing.

Frequently Asked Questions

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General Questions

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Security Questions

Fees Questions

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