Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
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TrustGuard Pro Escrow & Trust Inc. ("TrustGuard Pro," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our escrow services and visit our website. As a licensed escrow company, we maintain the highest standards of data protection to ensure your trust and confidence.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account or use our escrow services
- Initiate or participate in a transaction
- Contact our customer support team
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotions
- Complete identity verification procedures
- Submit documentation for transaction purposes
This information may include:
Full name, date of birth, government-issued ID, Social Security number, passport information
Email address, phone number, mailing address, business address
Bank account details, payment card information, wire transfer details, credit information
Purchase details, transaction history, communications, documentation
Company name, business license, EIN, authorized representatives
Background checks, compliance screening, risk assessment information
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information about your device and usage patterns:
Technical Information:
- IP address and geolocation data
- Browser type, version, and settings
- Operating system and device information
- Screen resolution and device capabilities
- Network connection type
Usage Information:
- Pages visited and time spent
- Click-through rates and navigation patterns
- Search queries and preferences
- Feature usage and interaction data
- Session duration and frequency
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Process and facilitate escrow transactions, verify identities, prevent fraud, and ensure secure fund transfers.
Account Management
Create and maintain your account, provide customer support, and send transaction notifications.
Legal Compliance
Comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
Service Improvement
Analyze usage patterns, improve our services, develop new features, and enhance user experience.
Marketing Communications
Send promotional materials, newsletters, and service updates (with your consent).
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Transaction Parties
With other parties involved in your escrow transaction (buyers, sellers, brokers) as necessary to complete the transaction.
Service Providers
With trusted third-party service providers who assist us in operating our business (payment processors, identity verification services, cloud hosting providers).
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-leading security measures to protect your personal information:
Encryption
256-bit SSL/TLS encryption for all data transmission and AES-256 encryption for data at rest.
Access Controls
Multi-factor authentication, role-based access controls, and regular security audits.
Monitoring
24/7 security monitoring, intrusion detection systems, and automated threat response.
Compliance
SOC 2 Type II certified, PCI DSS compliant, and regular third-party security assessments.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal information, subject to legal retention requirements.
Right to Portability
Receive your personal information in a structured, machine-readable format.
Right to Opt-Out
Opt-out of marketing communications and certain data processing activities.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: legal@trustguardproinc.com
Phone: +1-415-801-2270
Mail: TrustGuard Pro Privacy Office, 548 Market Street, San Francisco, CA 94104
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Binding Corporate Rules for intra-group transfers
- Your explicit consent where required by law
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@trustguardpro.com, and we will take prompt action to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting a prominent notice on our website
- Sending an email notification to your registered email address
- Updating the "Last Updated" date at the top of this policy
Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Office
legal@trustguardproinc.com
Phone
+1-415-801-2270
Address
548 Market Street
San Francisco, CA 94104
United States
Data Protection Officer
support@trustguardproinc.com
Role
Oversees data protection compliance and handles privacy inquiries
Questions About Your Privacy?
Our privacy team is here to help. Contact us anytime with your concerns or questions.